Cancellation, Refund and Credit Policy

If Island Rec cancels a program, customers will receive a full refund with no service charges.

Customers may request to cancel participation in a program. Cancellation and refund requests must be made at least five (5) business days before the start of the program, unless otherwise stated in the program description. No refunds will be given after this time.

When a customer requests to cancel a program registration, the following refund policy applies:

Household Credit: Credit in the amount of the original program fee will be applied to the Household Account with no service fee.

*Household Credits are valid for one year from the date it is added to the account.  By choosing the credit option, the participant agrees that credits remaining inactive for one year will be donated to the District for program scholarships, without further contact from the District.

Refund to Credit Card: Refunds to the card used in the original transaction, less a service charge of 3% of the total refunded amount, are subject to approval by Island Rec.

Check Refund: Refunds by check will be subject to a $13 service charge and may take up to three weeks to be processed.

 

Program specific cancellation policies:

Cancellation of STAR Early Dismissal requires at least two (2) business days’ notice in order to receive a refund. Credit* will automatically be placed on your Household Account.

Cancellation of School’s Out Camps require at least two (2) business days’ notice in order to receive a refund. Credit* will automatically be placed on your Household Account.

                        Amended and approved April 4, 2024

 

Cancellations Due to Inclement Weather

Whenever Island Rec cancels a program it will be posted on www.islandrec.org/calendar, and posted on the on Island Rec Facebook Page. Pre-registered participants will be emailed via AciveNet. The following guidelines will apply:

  • Island Rec’s morning programs, will close when the school announces a late start or school closure.
  • Afternoon and Evening programs (i.e. STAR, basketball practices, open gyms and fair building programs) will be cancelled whenever the school closes or is dismissed early because of snow or inclement weather. *Subject to Island Rec staff discression if conditions impove drastically throughout the day.
  • When school is not in session Island Rec will make a decision about canceling a program 1.5 hours before the scheduled start of the program and post it accordingly.
  • When a special event is cancelled, (e.g. the Father Daughter Dance, the 8.8k Run, etc.) every effort will be made to reschedule the event. If a participant is not able to attend the rescheduled date, a refund will be issued.
  • Exceptions to these guidelines will be announced on www.islandrec.org and on Island Rec’s Facebook page if staff are able to safely get to the Island Rec office.